Showing posts with label leaders. Show all posts
Showing posts with label leaders. Show all posts

Sunday, June 19, 2011

Questions and More Questions

'What do I do when I work for a difficult boss, an autocrat, someone who squelches my creative endeavors?' - or any other variation that says, 'sure this workshop you're presenting sounds great, but it won't work in my world.' It's the most difficult question I receive when I present a workshop like The Creative Leader, because the hard reality is that there are no easy solutions to this difficult situation.

There are solutions, but one-size does not fit all circumstances. Each case is individual to the organization, the boss and the person asking the question. Thinking about it brings me back to the portion of the Leadership Dance workshop where I remind people that taking a job or joining and organization does not mean you give up all of your rights and responsibilities. In the Leadership Dance, I remind people that on the dance floor, if a leader isn't paying attention and tries to lead the follower into a move that is too difficult or potentially harmful to anyone on the dance floor, the follower is under no obligation to follow. The same is true in an organization.

Yes, every job I've ever known of has parts that we'd rather not do and rules we have to follow that seemed specifically designed to stop our creative impulses. In every job I've ever had, there have been moments when I was asked to do something I thought was headed in the wrong direction. But I've also understood that when people 'sit' in a different part of the organizational chart than I do, they often have a different picture of what the best solution might be, they are often more aware of important issues than I am, and much as I've hated to admit it at times, they have often made better decisions than I would have. And yet, there are lines that have to be drawn. We don't give up our own responsibility for our health, safety, values and ethics when we go to work for someone. Sometimes that refusal may mean we have to leave the organization. The more we have invested in an organization or the bigger our personal obligations, the harder it is refuse to follow the lead, but that doesn't relieve us of our responsibilities for ethical action.

Thus the answer to that difficult question is that each of us has to make a personal determination about the benefits and challenges of our individual work situation. What can we change? What conversations can we have with our supervisor? What do we love about the job that outweighs the challenges? When it is so bad that it is time to look for another position, as difficult as that may be? Questions in answer to a question - frustrating I know. While a friend or mentor or colleague may be able to help us analyze the situation, like Dorothy in The Wizard of Oz, there is only one person who can give the ultimate answer to the question - the person who asked it has the answer all along.

Best wishes,

Gage

Sunday, August 8, 2010

"We did it ourselves."

The last time I taught a formal class on Leadership, one of the students withdrew because he wanted to read and discuss famous leaders and that was not how the class was structured. Certainly, there are lessons to be learned by studying individual leaders, but when I teach about leadership I actually have the opposite goal – to broaden our perspective of leadership and be able to see it as a dynamic relationship between the ‘leader’, the ‘follower’ and the situation.

Have you ever stood up in front of an audience or a class and tried to engage them in the presentation or in a class activity only to have the entire room sit and stare at you? If you have then you know that you are only as good a presenter or teacher as the interaction with the audience or class allows you to be. The same is true of leadership. It’s possible to have great leadership skills and then find yourself in a situation in which the followers stand in front of you with their arms folded (sometimes literally) and dare you to make a difference. The hard truth is that the leader can have great ideas, but if no one else thinks they’re great and no one goes to the trouble to try and implement these fine ideas, nothing will happen.

It’s intriguing to observe how this works. At the large staff meeting, The Leader, i.e., the person with the biggest title, introduces a new initiative to the leadership team; even better the leadership team develops this new initiative as a group. Every one is excited and ready to go. In my experience that’s when the real leaders of the organization make their presence felt. They are the ones who, in the midst of all the day-to-day tasks that have to be done, bring the new idea into reality. Meanwhile other department heads make half-hearted attempts or none at all. Now, in most organizations, The Leader has ways to encourage and compel implementation, but true success or failure is dependent on the number of people who choose (an important word) to find ways to move the new initiative forward. True success also depends on the number of people who are creative in fitting implementation into their areas of responsibility. Finally, true success depends on follower/leaders who let The Leader know when the ideas are not working in the real world and make helpful suggestions to adapt the concepts to make them work.

Leadership is a partnership. It takes leaders and followers working together in the situation in which they find themselves for good leadership to exist. That’s why for me, while it is interesting to study great leaders, if in that study you don’t pay attention to the situation and the other members of the organization, you will never have a true picture of leadership. As Lao-Tzu says in his famous 17th verse of the Tao Te Ching,


“The great leader speaks little.
He never speaks carelessly.
He works without self-interest and leaves no trace.
When all is finished, the people say, 'We did it ourselves.'”

And they are correct.

Take care,

Gage

This translation of the Tao Te Ching comes from Wayne Dyer's Change Your Thoughts, Change Your Life: Living the Wisdom of the Tao

Sunday, July 11, 2010

I don't know what to write today!

Sometimes as leaders we are faced with an assignment that befuddles us in some way. It may be that we don't really know how to do the task. It could be that we have a lot on our plate and we can't fathom how we fit in one more item. Sometimes the problem is that there is a deadline and that can be paralyzing; other times the problem is there is no deadline and the task falls to the bottom of the pile of things we have to get done. Sometimes I don't have a single idea about how to get started, at others we have too many ideas and can't pick out one of them to focus on.

That last one is where I am today. I have a number of half-baked ideas and can't seem to get any of them to gel in a way that seems useful or even barely sensible. So I have a choice, as I do every Sunday and what I'm choosing to do about it tells something about my leadership style. I'm choosing to admit that I don't know what to do today. I'm choosing to admit that ideas don't flow from my pen to the page every time I sit down to write. In other words I'm choosing to admit that I'm human.

It seems to me that a fundamental problem with leadership is that leaders are afraid to admit that they are human. And there are good reasons for that fear. It's not irrational. There are people who will use the fact that leaders don't have all the answers against them - even the very people who appointed, elected, hired the leader will do this sometimes. And yet I believe that the fact that leaders feel the need to hide their flaws. their questions, or the fact that they don't have all the answers is one of the major reasons that leaders fail. The need to hide who we really are and that we really aren't perfect can result in leaders' unwillingness to ask questions and their inability to seek advice and counsel from people who have differing ideas. This leads to the failures we have seen in the news. On a smaller scale, it can result in workplaces that stifle rather than support creativity, in offices where it is hard to tell the hard truth and, in organizations that are miserable.

If we want to create healthy, honest, creative organizations of any kind, it is important for leaders to be forthright about their strengths and weaknesses. It is important for leaders to make it possible for people to speak the truth. Sometimes, in admitting that we are lost and confused we find a way to lead effectively, we manage to make a difference in our organizations and, as you can read here today, we find a way to complete the task before us.

Take care,

Gage

Sunday, April 4, 2010

Stepped On Anyone's Toes Lately?

This past week I taught a leadership workshop called The Leadership Dance. I start this workshop by dividing the participants into small groups and asking them to write down their responses to the words leader and follower. They have only one minute for each word. I’ve done this exercise many times and of course there are differences among the groups, but there are more similarities. For example, the ‘leader’ lists have mostly positive words and the ‘follower’ lists have more negative words. Similarly, the ‘leader’ lists are almost always longer than the ‘follower’ lists. I ask participants to discuss the ideas and issues that caught their attention as they listened to the various lists. There are many conclusions to be drawn and nuances to be discussed and most groups do an excellent job of identifying them.

However, there are two concepts that usually fall to me to point out. The first is the fact that there are rarely any negative words on the leader list, but there are negative kinds of leadership. In a class on leadership the paradigm seems to be ‘leader equals good’ even though we all can list examples of leaders who led their followers over a cliff or leaders/bosses who are toxic and make it miserable to be part of the organization. There is a negative side to leadership and even the most good-hearted leader has to face the reality of the harm they can cause if they aren’t careful.

The second concept is the ‘leader’ list itself. There are variations of course, but those are just details. The aggregate list is a list of positive attributes that are just a little bit short of a job description that reads “faster than a speeding bullet, more powerful than a locomotive, able to leap tall buildings in a single bound, …” The reality is that most leaders are human beings who can’t quite live up to the level that we tend to expect of leaders, at least not every day!would be different now.

And that’s one of the points the workshop is designed to teach - our expectations of leaders can be unreasonable. The reality is that leaders can’t dance alone. To be a great leader one needs great followers. And of course, the converse is true - it’s hard to be a great follower when you don’t have a strong leader. By the end of the workshop, that idea of leadership as a partnership has become very clear to participants. In fact one of my favorite comments from an earlier workshop was by a participant who said the list of words he would use to describe followers

On the dance floor, the leader starts with the left foot and the follower starts with the right foot. This minimizes the problem of stepping on each other's toes. In our leadership world, our words reflect our ideas and can determine our steps. If you find yourself unhappy with the leaders or the followers in your organization, maybe you should take a take a look at your ‘lists’. Do your words reflect unreasonable expectations of a leader? Are you seeing followers as subordinate? Dancing and Leading - both work best as partnerships and both take patience and attention. Stepped on any toes lately?

Sunday, February 14, 2010

Happy Valentine's Day

It seems like Valentine’s Day is a good day to write about Kouzes and Posner’s concept of Encouraging the Heart. In their books The Leadership Challenge and Encouraging the Heart, these two authors and researchers on the topic of leadership write about the importance of recognition as a leadership skill. This is not a touchy-feely sort of recognition – the first essential component is ‘Set Clear Standards’ – rather it is an acknowledgement of that fact that leadership is first and foremost a people skill.

When I talk about leadership I often say that leadership starts with a simple mathematical reality; if I walk out the door and no one follows me, I’m not much of a leader. There has to be at least two of us for leadership to exist. This makes the follower a critical component of leadership. Once you have two people involved then leadership is no longer about technical skills, but it's all about interpersonal relationships and people skills. At the end I’ve included a citation for the website I found that is a pdf of Kouzes and Posner’s chapter on “150 Ways to Encourage the Heart." Here are some of my favorite examples from their list:

"...20. Practice smiling. This is not a joke. Smiling and laughing release naturally occurring chemicals in our bodies that fight off depression and uplift our moods. Try it. ...

22. The next time you talk to one of your constituents about a difficulty she's having with a project, make sure that sometime during the conversation you say, "I know you can do it," or words to that effect. And you better mean it. ...

28. Walk around your facility and examine the images that are on the walls. Are they images that communicate positive messages or negative ones? Analyze your company's annual report, your own and your executive's speeches, the company newsletter, and other forms of corporate communication. Are the messages positive or negative? Do whatever you can to change the images to positive ones.... When images are positive, cultures and organizations are in ascendance. ...

36. Leave your desk for fifteen minutes every day, solely for the purpose of learning more about each of your key constituents. Who are they? What are their needs and aspirations? What do they need to find greater joy in their work? How do they like to be rewarded? ...

37. When you're out there caring by wandering around (CBWA), take along a pocket notebook to record the things people are doing right and the right things people are doing. Make sure to record not only the names but also the details about setting, people involved, how the act is special, and how it fits with the standards you're trying to reinforce. Use this later when telling your recognition stories. ...

40. Don't wait for a ceremony as a reason to recognize someone. If you notice something that deserves immediate recognition, go up and say something like, "I was just noticing how you handled that customer complaint. The way you listened actively and responded was a real model of what we're looking for. What you've done is an example to everyone. Thank you." If you happen to be carrying around a few extra coupons for a free drink at the local coffee or juice shop, here's an opportunity to give one out. ...

43. Wander around your workplace for the express purpose of finding someone in the act of doing something that exemplifies your organization's standards. Give that person recognition on the spot...."

As I picked these few out, I realize I’m not practicing what I’m preaching. My calendar has gotten very full lately and I’m sitting in my office or a conference room for meeting after meeting. It’s hard to do even a few of these let alone all 150. So pick one or two and make an effort to live them for a while. Then add another and when it is ingrained, add one more. The reality is that when you act this way, you will enjoy your leadership life more and so will the people in your organization.

Paying attention to the heart every day – it’s not just for Valentine’s Day anymore.


Happy Valentine’s Day,

Gage

Kouzes and Posner website:
http://media.wiley.com/product_data/excerpt/40/07879418/0787941840-1.pdf

Barbara Glanz’s books are also great sources for ideas. I’ve used ideas from CARE Packages for the Workplace – here’s her website
http://www.barbaraglanz.com/

What are your favorite ways to encourage the heart or do you have a great story about the way someone recognized you?

Sunday, November 8, 2009

Valued Leadership

“Let’s not just talk about our company values, let’s put them into action. Let’s not just memorize them, let’s live them.” Ron Kendrick as quoted in Everyone Leads: It Takes Each One of Us to Make a Difference compiled by Dan Zadra

Recently in a workshop, a participant wondered why her department’s leadership team was comprised only of people with the top titles. Her point was that there were administrative assistants in the department who had good ideas so why not include them.

Her question points out the important difference between leadership and role or position. In most organizations, there is a group which may be called the leadership team or the executive council, or the cabinet. But no matter the name, the group is composed of the people with the top titles who are charged with the responsibility of running the organization. If the organization is a strong one, that group is also composed mostly of leaders. And, in the best situations the leadership group understands there are other leaders in the organizations and fosters and supports leadership in all its facets.

The hard reality is that it is just not possible for people from all levels to serve on the formal leadership team, whatever it is called. The people who serve on the formal leadership team have specific responsibilities to the organization that can not be shared. Sometimes this is a matter of law, sometimes of internal regulations and sometimes it is simply a matter of practicality. Conversely, there are leadership issues that would benefit from the widest possible input and are appropriate for the inclusion of people from all levels of the organization. When that is that case, there is an opportunity for different kinds of leadership teams.

But what if your organization doesn’t create these kinds of leadership teams? I still think there is a way for everyone in an organization to start exercising leadership today. Look at your organization’s stated values. There are values for both the larger organization and for your specific department. Take some time to really study those values and think about how they apply to your work and the ways you interact with everyone. Now, start living them – all day, every day, in everything you do. Do your best to make every task, every conversation, each interaction, every question you ask in line with those values. Be intentional about it and, when appropriate, talk about it. If these are the true values of your organization, you will be exercising leadership and over time it will make a difference and be recognized.

If, as can happen, the lived values are different than the espoused values, that will become clear. Or you may begin to see that your personal values don’t match the organizational values. In those cases you may face some hard choices if you want to be a leader in your work organization. You may have to find another organization in which to lead.

However, in my experience, even though we don’t all hit the value standard perfectly every time, trying to live up to the values of a successful organization is an effective way to become a leader. So, don’t wait to be acting on your values and those of the organization and leadership will happen.

Best wishes,

Gage

Saturday, October 31, 2009

If It Is True

If It Is True
If it is true,
(and I believe that it is)
that we can all be leaders,
then our organizations are healthiest
when we all choose to lead.
If it is true,
(and I believe that it is)
that leaders are learners,
then our leadership is strongest
when we are willing to be taught.
If it is true,
(and I believe that it is)
that we are all creative,
then our organizations are most original
when we embrace new ideas.
If it is true
(and I believe that it is)
that we lead from who we are,
then our leadership is truest
when we are true to ourselves.
If it is true
(and I believe that it is)
that we want strong leaders and dynamic organizations,
then we must choose to lead,
we must be willing to learn,
we must embrace new ideas, and
we must be true to ourselves.

Sunday, October 18, 2009

Putting your best foot forward

Most first lessons in ballroom dance begin the same way - the leader, traditionally a man, learns to start on the left foot and the follower, traditionally a woman, learns to start on the right foot. This very basic concept is of critical importance to the health and safety of the dancers’ toes and essential in the development of a smoothly functioning partnership. Those first lessons set up what seems to be a very rigid, hierarchical, and traditional leadership dynamic – one leader who always leads and one follower who always follows with ‘back leading’ by the follower a serious faux pas. The leader is assigned full responsibility for success.

But as is true with many things, initial impressions are misleading. The reality is that this pairing is a true partnership. Each partner has a specific role, but both are essential to the success of the whole. The strongest most talented leader in the world can only go so far with a follower who doesn’t want to dance. And the better a follower can follow, the better the leader can lead and the smoother the dance will become. And, of course, the opposite is also true – a talented follower won’t look good with a leader who only knows two or three basic steps and never gives followers a chance to reach their full potential as a dancer.

As the dancers learn more, it becomes even more complex. Sometimes the leader leads, but sometimes the leader’s role is to get out of the follower’s way. In that situation, followers have to know what to do on their own within the structure provided. Sometimes the leader provides the momentum for moving around the dance floor. However, there are situations for which the follower must provide that energy and if that transition of responsibility isn’t smooth, progress stutters. Dancing is truly a partnership; it is not just a leader leading and a follower following.

And the ideas hold true away from the dance floor. Think about your organizations and their leaders and followers. Identify a department or committee, whatever makes sense in that organization and analyze the ‘footwork’ of the members. Are the leaders and followers in step or are they both trying to start on the left foot? Does the leader give clear directions, help the followers know what they need to do, and guide them in learning new moves? What about the followers? Do they take responsibility for their roles and provide energy and momentum to support the partnership or are they waiting to be pushed around the floor?

Great followers make a good leader better just as great leaders lift followers to new heights. The responsibility for success in our organizations belongs to each of us no matter our title or our role. The responsibility for momentum and forward progress belongs to all of us. Our dancing and our organizations work best when we use the best talents of everyone no matter what role they have. Remember “Ginger Rogers did everything Fred Astaire did, but she did it backwards and in high heels.”* Now that's putting the best foot forward.


Keep dancing,

Gage

*I've found this quote attributed to Faith Whittlesey, Ann Richards and Annonymous.